Meet Donna Reed, one of Marvin Keller’s Inside Account Representatives.
I started part-time with Marvin Keller in August 2006 and went full-time a year or two after that. During my years here I have had many different roles within the customer service arena. I currently am the customer team representative for ADM/Stratas and Nestle accounts. I oversee the loads from beginning to end; I’m responsible for accepting/declining load offers, order entry, scheduling appointments, tracking orders, requesting detention, and invoicing. For ADM/Stratas loads I also add the orders to a portal so ADM will preload for us. With both accounts, I watch for available lanes that would be a good fit for MK so we can submit rates for them. I have experienced Marvin Keller grow from a trucking company into a family environment.
Prior to coming to Marvin Keller, I worked for Illinois Power, an electric and gas company. Most of my years there were in Human Resources supporting Employment, Labor Relations, and Safety. When I left I was in the Law Department working with the Employment/Labor side. I chose to leave instead of moving to St. Louis.
I have been married for 34 years to my husband Todd. We have two children: Michael and Tiffany. Between them we have 3 grandchildren: Peyton, 6, Rowan, 3 and Maya, 7 months. Oh yes, we also have 2 dogs, a 15-year-old Shih Tzu and a 1-year-old basset hound that keeps us busy.
