In order for all business to succeed, they must always be creating a culture of constant improvement. Marvin Keller is no exception. Understanding that adaptation and improvement is necessary to survive and thrive is important for everyone, no matter their role.
Associates must keep in mind that there is ALWAYS room for improvement, no matter how well things are going in the present. Those who have the improvement mindset understand that the purpose of improving is to constantly bring value to their company and customers in order to stay ahead of the rest.
These team members are focused on the company goals and shape their behavior and actions to align with those goals. All members of a team bring a set of skills and experience and contribute, but no one will ever know everything. There is always room to improve, and it’s important to note that major changes for the better can happen incrementally. Minor improvements over time can make a big difference.
Team players avoid casting blame on others and making excuses. They accept responsibility and learn from their mistakes. They also share knowledge with others.
One way Marvin Keller drivers show their constant-improvement mindset is by adding information to the MK Drive app so other drivers can take advantage of the shared knowledge. They are also open to learning new technologies to improve the logistics process. Small things like that go a long way.