Author: Melissa Shain
Marvin Keller continues to add new technology and time-saving methods to our day-to-day activities. To continue that initiative, we have recently added a new payment method for lumper services. Relay Payments will save not only drivers’ time while at receivers but limit contact as well.
Wasted dock time is reduced by up to 45 minutes on average by using Relay instead of other paper methods of payment. When a driver is dispatched, they can be given their relay code with the load information and not have to contact their driver manager for a lumper code during the unload process. They will have everything they need to complete the load right from dispatch. No more waiting on hold for after-hours or waiting to get a code from the office. Once the Relay code is processed electronically- no calling it in. A receipt is automatically e-mailed to customer service with the load number and correct amount. The driver does not have to do anything with the receipt, or report the actual amount of the lumper to the office; that is all taken care of automatically with Relay.
Relay codes are accepted at over 800 different receivers and growing- almost all of the receivers Marvin Keller delivers to. Relay prides itself on helping keep drivers moving and limiting duplicate work inside the office, allowing more efficiency and productivity. We are excited to continue gaining more drive time for drivers and this small change is proving to do just that. Please contact your DM or Melissa for more information or to answer any other questions you might have with this new process.