After hearing some of your feedback from the MK Connect Surveys, we realized the After Hours Call Center was very inconsistent and needed some help. We recently set up a webinar call with the Call Center for Re-Training.
We also have been scheduling weekly meetings with the Call Center to provide more of a training opportunity. During these meetings, our team and the Call Center go through some of the previous calls made to dissect what went wrong all while providing some helpful tips to potentially solve the issues we’ve been seeing.
Hopefully with these meetings, the After Hours Call Center will be more helpful and consistent!
If you have any questions, feel free to reach out! We’re here to help.