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Customer News

PCA – Customer Spotlight

The network team has recently acquired a new Customer, Packing Corporation of America.  We started hauling Pulpboard rolls out of their Containerboard Mill in Valdosta, GA.  Just last week, we also started to haul Pulpboard rolls out of their Counce, TN location.  These shipments are preloaded and deliver to IL, IN, & MO. 

PCA is one of the largest producers of containerboard and corrugated packaging products and has over 120 facilities across the U.S.   They started as the North Star Mill in Quincy, Illinois in 1867 making paper from wild grasses and eventually straw.  It was the first of the Central Fiber Products Company which became one of the three companies that formed PCA.  In 1959 Packaging Corporation of America was formed by the consolidation of the Central Fiber Products Company, the American Box Board Company, and the Ohio Boxboard Company.

In 1991 PCA purchases two containerboard mills, 19 corrugated container plants, and cutting rights to approximately 650,000 acres of timberlands from Georgia-Pacific. 

Last year PCA was included in Forbes magazine’s 2021 list of “World’s Best Employers” — one of only 24 U.S.-based manufacturing/engineering companies to make the list.

Corrugated boxes are everywhere. They are used to package, transport, display, and promote almost every product you see and buy. Corrugated is the most sustainable packaging material available and we look forward to growing our business with PCA!

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Announcement & Hot Topics

Connect with MK – Reminder!

Just a reminder, our team has initiated the second phase of MK Connect! The second phase focuses on how we can help you enhance your overall performance and achieve your individual goals. Let’s connect so we can better support you!

To access this survey, click on the link below that contains your Driver Manager’s name. Once you fill out and submit the survey, your DM will schedule a call with you to review your response. When filling out the survey, please be as detailed as possible.

Please fill this out as soon as you can. We appreciate your participation and look forward to reviewing your feedback.

Amy – MK Connect Phase 2

Tom – MK Connect Phase 2

Andrew – MK Connect Phase 2

Alex – MK Connect Phase 2

Lucas – MK Connect Phase 2

Categories
Announcement & Hot Topics

Driver Spotlights

At our operations meeting every Friday, each of our driver managers takes a moment to acknowledge one of their drivers for their outstanding performance. We want to give a special thank you to the following drivers for their exceptional work, which serves as a great example of what it means to be an MK Driver.

First we would like to shoutout, Marc Bear, Dave Williams, & Jason Coleman for installing their own Samsung tablets in their trucks to save the cost of coming down to the shop. Thank you!

Marc Bear
Dave Williams
Jason Coleman

We would like to thank Alvin Jordan for he had been at a new location in TX recently and helped give directions to the next driver who was having trouble finding the office. Thank you for being so willing to help out!

Shoutout to Eli Greenwood for he took matters into his own hands to save time by restacking 5 pallets that had shifted rather than wait for the Receiver. Way to work extra so you could keep moving!

We would like to recognize Anthony Gilio. He pulled two loads out of Augusta so we could keep another driver moving who was not arriving until after that facility closed. Thank you for being someone we can rely on!

Thank you to Terrance Parks! He left out a day early several weeks in a row to help save deliveries for us. Thank for helping to keep our Customers happy!

We would like to shoutout Ken Newby for he disposed of damaged product at his own property to save us the cost of playing someone to pick it up. Thank you always for going over and above.

Shoutout to Jason Grigsby for he had a difficult situation a weeks ago with many complications including rejected product and lots of downtime Thank you for having a good attitude and being understanding through the mess!

We would like to recognize Eric Doney for he was struck by another driver at a truck stop and was able to chase the driver down to get his company info so we could claim the damages to our equipment. We appreciate your determination!

Lastly, thank you to Terry Hodge, Chris Le, Anthony Collins, Damien Strong, Robert Benton, and Garrett McWilliams for working extra days in the past few weeks to help us make on time deliveries. We appreciate the extra work from all of you!

Terry
Chris
Anthony
Damien
Robert
Garrett
Categories
Safety

Reminder – Safety Campaign

Earn a $200 bonus on your settlement when you complete the What’s Your Why? Safety Campaign activities! Be sure to complete the campaign materials by November 30, 2023! Click the link to see more information about our campaign:

We all have something that inspires us to do what we do. What drives you? What is important to you? Is it your family, friends, pet, hobby, or favorite pastime? Because of your WHY, It’s essential to prioritize safety for yourself and the motoring public by operating safe equipment in a safe manner.

What’s Your Why? Campaign.pdf

Campaign Materials:

You can find all of these training videos in ProTread.

  • Parking Lots
  • Pro-Defense – HDT – Evaluating Space
  • Pro-Defense – HDT – Essential Planning
  • Pro-Defense – HDT – Navigating Hazards
  • Safely Raising & Lowering Landing Gear
  • Pro-Defense – HDT – An Approach to Safe Driving
  • Heavy Duty – IBT Construction Zones
  • Rear End Collision Avoidance
  • Submit a photo of your WHY to your Driver Manager

How To Access ProTread:

http://www.ititrains.com/

Enter User ID: (driver number)

Enter Site ID: 700120

OR

Download the Pro-Tread App on your mobile device and complete the training on the mobile-friendly app.

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Categories
Announcement & Hot Topics

Did you know?

UPDATE: If you have any questions or if for some reason the sticker is not scanning, please inform your DM.

Did you know that you can earn MK Pro-Points when you find an “I Spy” sticker on our trailers?

What is an “I Spy” Sticker?

To reward you for thorough pre and post-trip inspections, we have created stickers that display a QR code linked to our Drive MK App. We are placing these stickers on multiple trailers so when you are out doing an inspection and find one, you scan it in and receive MK Pro-Points.

After scanning, you will receive the “I Spy” Badge and the opportunity to level up with the more stickers you find on different trailers. More stickers you find = more Pro-Points!

Only 34 drivers have found these stickers!

How do you scan the QR Code?

Here’s how you scan it in.

  • First, you will open your phone and the Drive MK App
  • Go to ^ which is the Settings, and click “Scan.”
  • Using the camera, you will hover over the QR Code to “scan it in”
  • Type in the trailer number assigned to you
  • Then you will be awarded the badge along with MK Pro-Points

**You are only able to scan the sticker that corresponds to the trailer assigned to you.

Why?

We want to ensure that everyone completes thorough inspections to guarantee a safe trip and help avoid OTR breakdowns. So make sure when inspecting your equipment everything is in working order, AND you’re looking for the “I Spy” stickers. Will it catch your eye?

Categories
Announcement & Hot Topics

MK wants to Connect with You!

MK Connect Survey Results – Phase 1

We have completed the initial phase of the MK Connect Surveys and have compiled all of your responses to help Marvin Keller make improvements. Here are some of the key findings:

  • One daily problem reported by drivers was the After Hours Call Center. To tackle this issue, we started weekly meetings with their team to provide additional training opportunities, which has significantly improved the call center’s service.
  • Another challenge cited by drivers was workflow in BlueTree. To address this, our team has integrated workflow into the DriveMK App, which all drivers should be using. And since switching to Samsara after the BT ELD went down, we have received nothing but positive feedback regarding workflow.

Marvin Keller wants to connect with You! – Phase 2

Now, we will be initiating the second phase of survey questions that will focus on how we can help you enhance your overall performance. Let’s connect so we can better support you!

To access this short survey, click on the link below that contains your Driver Manager’s name. Once you fill out and submit the survey, your DM will schedule a call with you to go over your response. We appreciate your participation and look forward to reviewing your feedback.

Amy – MK Connect Phase 2

Tom – MK Connect Phase 2

Andrew – MK Connect Phase 2

Alex – MK Connect Phase 2

Lucas – MK Connect Phase 2

Categories
Announcement & Hot Topics

Driver Spotlights

For the past couple of weeks of driver spotlights, we recognized the following drivers who went above and beyond! We appreciate you going the extra mile!

We would like to shoutout Molly Gribler. She noticed her copy of a BOL was missing a page and made sure she got it from the Shipper.  This saved us from headaches trying to bill the Customer for the shipment.  Thank you! 

Thank you to Ed Hrezo. He headed out really early in the morning so we could make an on-time delivery.  Thank you for helping to keep our Customers happy.

Kim Kuffel & Gifford Libby and Jessica Branham & Will Caldwell did Meet and Greets to help us get drivers home on time.   Thank you for being so willing to help out.

Kim Kuffel
Jessica Branham
Gifford Libby
Will Caldwell

Alvin Jordan, Sean Johnson, Dan Schmitt, and Ed Hrezo have all worked extra days in the past few weeks to help us make on time delivery. Thank you for being someone we can rely on.

Alvin Jordan
Sean Johnson
Dan Schmitt
Ed Hrezo
Categories
Safety

Fatigue Awareness

We’ve all had those days – drooping eyelids, endless yawns, and a wandering mind. We can often push through with caffeine, music, or podcasts, but this puts us at risk and endangers others on the road. This is called driver fatigue, and it can be difficult to recognize when we’re too tired to drive safely.

Driver fatigue causes slower reaction times, decreased awareness of surroundings, and impaired judgment. Studies show it can be just as dangerous as driving under the influence of drugs or alcohol. Catastrophic accidents, such as a driver veering into oncoming traffic or forgetting to check their blind spots before changing lanes, can result from driver fatigue.

As a driver of a large vehicle, it is your responsibility to ensure that you are driving safely. Listening to your body and not pushing beyond your limits is crucial. Taking breaks and resting when necessary can help prevent fatigue. Remember, sleep is the best medicine for combating fatigue. If you feel tired or drowsy while driving, always pull over to a safe location and take a nap. Your safety and the safety of others on the road is our top priority!

Other tips to help manage Fatigue:

  • Know your body’s sleep needs and limitations
  • Plan your trips to include regular times of rest
  • Get the amount of sleep you require in one stretch if at all possible
  • Take a short nap between 10 – 45 minutes when feeling the onset of fatigue
  • Understand the effects of caffeine and stay away from stimulants stronger than a cup of coffee
  • Do not accept loads that will require you to exceed hours-of-service limitations
  • Eat healthy meals
  • Exercise regularly
  • Drink plenty of water

Watch out for the warning signs of fatigue, and if you experience a combination of any of the symptoms, DO NOT DRIVE. Always pull over to a safe location and take a nap.

Categories
Announcement & Hot Topics Maintenance & Equipment

Did you know?

Did you know you can earn 200 Pro-Points by identifying maintenance issues and scheduling inspections for trailers?

Annual vehicle inspection reports (AVIRs) are mandatory for tractor-trailer safety, and there are many reasons why they are important to complete, such as:

  • Identifying unsafe conditions before they cause accidents
  • Pinpointing mechanical problems before costly breakdowns occur
  • Preventing DOT roadside inspections from placing you out of service or issuing infractions and fines.

We currently have some overdue AVIRs for our trailers, and we could use your assistance! Check out the list below to see which trailers require inspection or need paperwork scanned in. *Note that this list is constantly being updated daily so, PLEASE check for the trailer’s paperwork first. If the AVIR has already been completed, but the trailer still appears on the due list, please scan in the paperwork.

How to scan in AVIR paperwork:

  • In mobile capture, scan in the paperwork under maintenance, then AVIR
  • Then, you will need to enter the unit # and date

Once we’ve received the paperwork, we will reward you with 200 Pro-Points as a token of gratitude for your hard work. These are very important to complete, and we appreciate those who identify trailer AVIR dues and take the time to get them inspected. Thank you!

Trailer AVIR’s Due – List

Categories
Announcement & Hot Topics

The Benefits of Continuous Improvement

In order for all business to succeed, they must always be creating a culture of constant improvement.  Marvin Keller is no exception.  Understanding that adaptation and improvement is necessary to survive and thrive is important for everyone, no matter their role. 

Associates must keep in mind that there is ALWAYS room for improvement, no matter how well things are going in the present.  Those who have the improvement mindset understand that the purpose of improving is to constantly bring value to their company and customers in order to stay ahead of the rest. 

These team members are focused on the company goals and shape their behavior and actions to align with those goals.  All members of a team bring a set of skills and experience and contribute, but no one will ever know everything.  There is always room to improve, and it’s important to note that major changes for the better can happen incrementally.  Minor improvements over time can make a big difference.

Team players avoid casting blame on others and making excuses.  They accept responsibility and learn from their mistakes.  They also share knowledge with others.

One way Marvin Keller drivers show their constant-improvement mindset is by adding information to the MK Drive app so other drivers can take advantage of the shared knowledge.  They are also open to learning new technologies to improve the logistics process.  Small things like that go a long way.