MK Connect Survey Results – Phase 1
We have completed the initial phase of the MK Connect Surveys and have compiled all of your responses to help Marvin Keller make improvements. Here are some of the key findings:
- One daily problem reported by drivers was the After Hours Call Center. To tackle this issue, we started weekly meetings with their team to provide additional training opportunities, which has significantly improved the call center’s service.
- Another challenge cited by drivers was workflow in BlueTree. To address this, our team has integrated workflow into the DriveMK App, which all drivers should be using. And since switching to Samsara after the BT ELD went down, we have received nothing but positive feedback regarding workflow.
Marvin Keller wants to connect with You! – Phase 2
Now, we will be initiating the second phase of survey questions that will focus on how we can help you enhance your overall performance. Let’s connect so we can better support you!
To access this short survey, click on the link below that contains your Driver Manager’s name. Once you fill out and submit the survey, your DM will schedule a call with you to go over your response. We appreciate your participation and look forward to reviewing your feedback.