We are constantly trying to improve your wait times at shippers and receivers, but it becomes very difficult to improve on something we don’t know is happening. Being detained can affect the next 2 or 3 loads planned on you, so we need to stay updated. Starting today, please help us help you by following the policies listed below.
- Inform your DM if you have been checked in at a shipper/receiver for an hour. This lets us know you are being delayed.
- If there is a broker involved, you must also notify them of detention. They must be told beforehand or there will be no compensation.
- Once you have done this, keep us posted on your progress. (In a door, unloading, empty, etc.)
- All Bill of Ladings must have in/out times on them, whether or not you were detained. This is our only way to get detention, and our only way to verify what we have in the system.
As stated above, we want to help reduce your time in a dock, but we cannot improve this process without your help. The more information we have, the better the process will get!
Please send an email or a BT message to your Driver Manager stating that you have read and understand the detainment policies.
If you have any questions, please ask your DM!