In the competitive world of trucking, success hinges not only on moving freight safely and efficiently but delivering exceptional service. At Marvin Keller, we pride ourselves on our extensive customer network and the trust we’ve built over the years. This article explores how our performance and commitment to strong customer relationships sets us apart in the industry, supported by hard data that showcases our operational excellence.
Customer Network and Relationships
We’ve cultivated relationships with a diverse range of shippers across the country, ensuring a steady flow of freight opportunities for our drivers. This network is not just about quantity but quality too; we prioritize partnerships that are built on reliability, transparency, and mutual benefit. We have regular calls with our customers to review service levels, and potential new lane opportunities and to build relationships with their team. Each customer has an assigned Account Representative from our office to make sure their needs are met and they are happy with our performance.
Data-Driven Operational Excellence
80% of the loads we haul are booked directly through our customers. We offer dropped equipment to many Customers so that our drivers can keep moving and skip lengthy live load/unloading experiences. In addition, our Account Reps are working to fill gaps in our network with new lanes to help reduce the amount of empty miles we drive. We bid on hundreds of new lanes each quarter with the intent of increasing the density in certain regions. This will allow us to deliver the reliability our customers expect from Marvin Keller Trucking.
At Marvin Keller Trucking, we go beyond logistics to deliver exceptional service that exceeds expectations. As we expand our network and refine operations, we’re committed to meeting evolving customer needs with the highest standards of performance and satisfaction.
