Statistics have overwhelmingly shown the importance of effective and plentiful communication in the workplace. According to Forbes, poor communication is expensive; it costs U.S. businesses approximately $1.2 trillion every year. It results in low productivity, greater workplace conflicts, and high turnover rates. Conversely, effective communication increases trust in the workplace by almost 75% and productivity by around 25%. To communicate more effectively remember the three C’s of communication:
- Clarity: ensure your messages are clear and easily understood to avoid misinterpretation and include all necessary information
- Concise: avoid adding too much or unnecessary information, which can lose the attention of the other party
- Consistency: a regular line of communication allows for reliable and transparent information flow
You also need to be aware of the manner in which you communicate. It’s helpful to prethink what you are going to say, focusing on logic and rationality. Offer professional viewpoints, not personal or emotional ones, and express your feelings and perspectives in the context of the business environment. Be assertive with your speech. Assertiveness is the neutral middle ground between passive and aggressive; it allows you to effectively communicate your point while still being respectful.
If you’re expressing negatives, do it in a constructive way without personalizing or being petty or childish. Keep emotions out of the equation and be objective. Stay neutral, speak calmly, and avoid aggressive speech or body language. Make eye contact and remain upright to show you are friendly and approachable. Maintaining a positive attitude and tone of voice even when discussing difficulties is a trait of professionalism. Always practice active listening, which is listening to actually understand what one is saying, not just waiting so you can reply.
Clear and effective communication also improves teamwork. Positive interactions build trust by increasing transparence, honesty, and a willingness to help. When everyone on a team understands their objective and is in constant communication with each other, increased productivity and problem solving result.
For a better communication experience at work, remember to keep it clear, concise, consistent, and complete; these will help you to be the consummate professional.
