We want to inform you of an important update regarding OTR breakdown and repair services.
We have officially transitioned our breakdown service from Canxxus to Franco Fleet Services. Effective immediately, please use the vendor and process below anytime you experience a breakdown while on the road.
New Breakdown Vendor
Franco Fleet Services
800-419-7685
Note: All repair requests must be initiated using a @marvinkeller.com email address. Personal emails will not be accepted.
New Breakdown Process for Over-the-Road Repairs
During Business Hours:
- Call the office or the shop first
- Our team will assist you and open a repair ticket on your behalf
After Hours:
- If your truck breaks down outside of Central IL, call the Call Center at 217-258-4506
- They will open the ticket and coordinate repairs
Using the correct vendor and process helps ensure faster service, proper authorization, and accurate billing. Please save this information and follow these steps anytime a breakdown occurs.
If you have any questions, please contact your Driver Manager. Thank you for your cooperation and for keeping safety and communication a top priority.
Sincerely,
Marvin Keller Trucking